Shipping policy

OVERVIEW
This Shipping Policy describes how Corporate by Brands on Board (operated by Brands on Board SRL, "we", "us", "our") ships products purchased through our online store at https://private.brandsonboard.com (the "Services"). By placing an order with us, you agree to the terms below. This Shipping Policy should be read together with our Terms of Service (https://private.brandsonboard.com/policies/terms-of-service) and Refund Policy (https://private.brandsonboard.com/policies/refund-policy).

SECTION 1 - PROCESSING TIME
Orders are processed within 1-3 business days from the date payment is confirmed. Orders placed on weekends or Romanian public holidays are processed on the next business day. During promotional periods, peak seasons or limited-availability launches, processing times may be longer; we will inform you by email if a significant delay is expected.

We reserve the right to delay or cancel an order if we cannot confirm payment, verify the shipping address, or fulfill the order from available stock. Where applicable, you will be notified and refunded in accordance with our Refund Policy.

SECTION 2 - SHIPPING DESTINATIONS
We ship to addresses within Romania. Deliveries to other European Union member states may be available on request and are subject to additional fees and longer delivery times. We do not currently ship outside the European Union.

SECTION 3 - DELIVERY TIMES
Estimated delivery times after dispatch:

- Romania (Bucharest and major cities): 1-3 business days
- Romania (other localities): 2-5 business days
- European Union: 5-10 business days

All delivery times are estimates and are not guaranteed. Delivery times begin once the order has been dispatched, not from the time the order is placed. Delays caused by carriers, customs processing, weather, strikes or other events outside our control are not our responsibility, as set out in Section 5 of our Terms of Service.

SECTION 4 - SHIPPING COSTS
Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. The exact cost will be displayed before you complete the purchase.

Free shipping may be offered for orders above a certain value or as part of corporate access promotions. Any free-shipping threshold or promotion in effect will be displayed at checkout.

SECTION 5 - CARRIERS
We dispatch orders through established couriers operating in Romania and the EU (such as Sameday, Fan Courier, Cargus or DPD). The specific carrier assigned to your order is selected at our discretion based on destination and parcel size.

SECTION 6 - ORDER CONFIRMATION AND TRACKING
After your order is dispatched, you will receive a confirmation email containing the carrier name and a tracking number, where available. You can use the tracking number on the carrier's website to follow your shipment.

If you have not received a confirmation email within 5 business days of placing your order, please check your spam folder and then contact us at contact@brandsonboard.com.

SECTION 7 - DELIVERY ATTEMPTS, INCORRECT ADDRESSES AND UNCLAIMED PARCELS
You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays or failed deliveries caused by incorrect, incomplete or unverifiable addresses provided by you.

If a parcel is returned to us because of an incorrect address, refused delivery, or because the recipient could not be reached after the carrier's standard number of delivery attempts, we will contact you to arrange re-shipment. Re-shipment costs are payable by you. If we are unable to reach you within 14 calendar days, we may cancel the order and issue a refund minus the original shipping costs and any return-to-sender fees charged by the carrier.

SECTION 8 - RISK OF LOSS AND DAMAGED PACKAGES
Title and risk of loss for products pass to you once we transfer the products to the carrier. We strongly recommend that you inspect your parcel at the time of delivery.

If your parcel arrives visibly damaged, please refuse the delivery or accept it with a written note of the damage on the carrier's delivery slip, and contact us at contact@brandsonboard.com within 48 hours of delivery, including photos of the parcel and the products. We will work with the carrier to resolve the issue and, where applicable, arrange a replacement or refund in accordance with our Refund Policy.

Claims for parcels that appear lost in transit must be made within 30 calendar days of dispatch. We will open an investigation with the carrier; resolution timelines depend on the carrier's procedures.

SECTION 9 - CUSTOMS, DUTIES AND TAXES (EU SHIPMENTS)
For shipments within Romania and the European Union, all applicable VAT is included in the prices displayed at checkout, and there are no additional customs duties.

SECTION 10 - CHANGES TO THIS SHIPPING POLICY
We reserve the right to update or modify this Shipping Policy at any time. The most current version will always be available on this page. Material changes will take effect on the date specified in the updated policy.

SECTION 11 - CONTACT
Questions about shipping should be sent to:

Brands on Board SRL
Email: contact@brandsonboard.com
Phone: +40 739 000 024
Address: București Sectorul 2, Bulevardul Dimitrie Pompeiu, Nr. 9-9A, Iride Business Park, Clădirea nr. 1A și 1B, Parter, biroul 4
Registration number: J2011008687401
VAT number: RO28877147